returns, Exchanges, refunds

If you buy a New, Pre-Owned, or As-Is bike from us, or other parts and accessories, we want you to feel confident that you will get what you see and be satisfied with it. Keep in mind, we are a non-profit. Every dollar from our online sales goes back into powering our charitable efforts, but that doesn't mean you shouldn't be completely satisfied. Below are some general policies that apply to in-store bicycle, parts, and accessory purchases, as well as specific online policies.

In-Store Purchases (Bikes, frames, wheels, parts, and accessories)
If you purchase a bicycle from us in one of our stores, all sales are final. There are no returns or exchanges. We can help you with sizing, and encourage test rides, so you can be sure the bike you buy is the bike you want. But remember that we are essentially a thrift store, selling refurbished products. Try to make sure you want it before you buy it!

Online Purchases (Bikes, frames, wheels, parts, and accessories)
If you purchase a bike from us online with an in-store pick up, if the bike is the wrong size, we will gladly refund your purchase the same day, or help you find something that we have on hand that might be a better fit. But once you leave the store, all sales are final.

If you purchase a bike online and have it shipped, the return policy is 30 days from date of receipt. If both parties agree that Bicycle Collective made an error in packing and/or shipping, Bicycle Collective will bear the cost of return shipping and refund the purchase. For any other reason, the buyer is responsible for return shipping costs and refund amount will be assessed on the condition of the item upon its return.

As-Is Bikes (Bikes, frames, wheels, parts, and accessories)
Occasionally you will see items described as "As Is." Generally when applied to bikes, this means we have not refurbished the bike, but rather see it as a potential project for someone else to put some time and energy into restoring. If you are a skilled mechanic, "As Is" project bikes will need some work to get rolling again. There are no returns or exchanges on "As Is" bikes.