COVID-19 Services

Updates to Shopping Protocols at the Salt Lake Bicycle Collective

As of April 1st, 2021, SLCBC will be open for shopping Wed-Saturday (allowing 3 customers in at a time). Masks are required at all times when shopping with us.

When you arrive: please ring the bell and wait 6ft. (one bicycle length) from the door. A staff member will answer to assist you!

 

First Come First Serve Shopping for Bicycles and Parts.

You no longer need an appointment to shop with us! We can allow up to 3 customers in at a time, so you may be required to briefly wait while another customer finishes shopping.

If you're shopping for parts, bring your bike, a photo of the part you need to replace, or a detailed list of the parts you need and our staff will help you find what will work for your bike. 

You are required to properly wear a mask at all times while in the shop, no exceptions.

Note: If you have a referral for our Bikes for Goodwill program, please call us at (801) 328-2453

31 Mar. 2021: Due to nationwide supply-chain shortages of vital bicycle parts like tubes, tires, chains, cables, etc., many essential bike parts are out of stock. We appreciate your patience and understanding.

Service

Open Shop/DIY hours are still suspended until further notice. We look forward to bringing them back in the future.

If you have questions about a mechanical issue with a bike you've recently purchased from us, please email us at  or call us at (801) 328-2453 and leave a voicemail. We fully refurbish every bike we sell, but sometimes we make a mistake. We'll be happy to help take care of any mechanical issues you have with your new bike within the first 30 days for no charge.

If your bike is your only means of transportation and you aren't able to afford repairs at a retail bike shop, please email us at  or call us at (801) 328-2453 and leave a voicemail. We have low- or no-cost options available for folks in need.

Donations: Tuesday - Saturday 12-6

NO APPOINTMENT NECESSARY, BUT MORE THAN 5 BIKES AT ONE TIME MUST BE APPROVED AHEAD OF TIME. PLEASE CALL OUR SHOP AT 801-328-2453 BEFORE YOU COME TO DONATE.

We have limited storage space, and calling to verify a large donation of bicycles helps us prepare space.

PLEASE DO NOT LEAVE DONATIONS WHEN WE AREN’T OPEN.

What may seem like a convenient move for you creates a lot more work for us.

PLEASE DO YOUR BEST TO CLEAN YOUR DONATIONS OF VISIBLE DEBRIS BEFORE DONATING. WHY?

Donating extremely dirty bikes (covered in mud, dirt, grass or hay) hinders our processing abilities and puts the “dirty work” on us. Tip: you can clean your donation quickly with a garden hose or a household rag and some glass cleaner.

WE DO NOT DO PICK-UPS.

WE ACCEPT:

-All types of bikes (road, hybrid, mountain, bmx, tandem, etc)

-All sizes of bikes (adult, child)

-Bike parts of any kind

-Tools of any kind

-Accessories in good condition (helmets, bike pumps, lights, locks, racks, baskets)

-Gently used cycling clothing and shoes

-Old (clean) t-shirts and dish towels that we can turn into rags for our shop

WE DO NOT ACCEPT THE FOLLOWING ITEMS:

-Scooters

-Tag-a-Long bikes

-Anything motorized

-Exercise equipment or bike trainers

-Jogging strollers

-Car racks that are missing pieces (if we can’t sell it as a fully functioning rack, please do not donate it). We may refuse a car rack donation if we do not have the space to house it.

-Trailers that are missing hitches (if we can’t sell it as a fully functioning trailer, please do not donate it). We may refuse a trailer rack donation if we do not have the space to house it.

As a general guideline, we accept bicycles and bicycle related items. These items best serve our mission and the work we do.